The Bear Standard
The Bear Standard is our philosophy, incarnated by the actions and expectations we create and adhere to with the management of the properties under our care. Our philosophy revolves around the premise that we should just generally be good people. If something is broken - we should fix it, timely. If you call, we should answer - or return your call as soon as possible. We create processes and standards which allow us to respond to those things incidental to managing property very efficiently. We follow through on commitments made and we meet the expectations created for our work. That’s easier to say than do in a volume-based, service-centric business such as property management.
Processes! The Bear Standard represents the development of processes and programs that are tried and have proven true through decades of experience, to create the easiest path for the management of our properties. Of course - surprises happen and you must be prepared for them, but our processes allow us to expertly navigate through the storm. Deftly, even. Our processes help you understand how to expect things to be handled - and, while you can’t always predict that sewer back up at two in the morning, you can predict exactly how we will handle it on your behalf. As the property’s custodian, you can trust that we will exert the same level of care as you would yourself.
Advances in technology are making our processes, and their efficient implementation, much easier than before. Embracing technology is essential. The Bear Standard means being cutting edge - always. It means looking for the next thing that will allow us to perform the work we provide better. It means being open to ideas. It means testing ideas and maybe failing. Starting over and always working towards finding a better way.
So, what do you have to do to meet the Bear Standard? The most important thing is to be present, be available. Or - to trust and accept our decision-making on your behalf. We’re happy to take the reins - you may very well want and benefit most from us doing so. We’re going to communicate with you - regardless - but it’s best if we have your feedback in a timely manner.
You need to be prepared to fix things; when something breaks, you’re obligated to fix it. We’ll work with you - but please understand that there is a quality expectation from your tenants or the homeowners in your community, and it must be met.
Lastly, you need to understand - like we do - that your customers are important. Without them, none of this is possible. Keeping them happy is paramount. We never nickel and dime - you’re going to have to spend some money. We’ll make sure your return is worth the investment, but don’t expect to scrape every penny. Plan, budget, do what you need to do - but you’ll have some expenses along the way and the sooner you come to terms with it, the better this experience will be for you and for your customers.
Think you measure up? We hope so and we’re excited to work with you. Request a Proposal if you'd like to chat further!